FULFILLMENT
READY-TO-SHIP
If you require a ring resize beyond the listed size found in the product details of our select ready-to-ship pieces, please contact our team for an up-to-date fulfilment time as they may vary. Due to the rarity and one-of-a-kind nature of our pieces, all items listed through our website are available on a limited availability. If you would like to inquire about designing a piece similar to one that has been sold, please get in touch with our team via email.
If you are purchasing a ready-to-ship piece at its listed size, your item will ship within 5-7 business days. Order confirmations will be sent via email within 48 hours of purchase.
Any in-stock items purchased online through our website after Friday at 11:00 am PST will not be fulfilled until the following Tuesday. Holiday hours may affect this time allotment.
Warranty & Insurance
Cavalier provides each of our clients with a complimentary two-year manufacturing warranty from the date of purchase. Within the first two years, the first ring resize will be complimentary on engagement rings, as well as one general maintenance check which includes ensuring all stones and prongs are set and secure, a deep clean and polish.
We do not provide insurance through Cavalier, however once your ring has been appraised we suggest filing the documentation to your current insurance provider. If you do not have insurance, we will happily provide a referral to a local and trusted company. We highly recommend having your ring appraised and insured in case of loss or damage.
Shipping & Returns
Canadian, US and International shipping costs may fluctuate based on current FedEx rates.
*All items shipped through Cavalier are insured up to $25,000.
Given the custom nature of most of our pieces, our return policy varies depending on the type of purchase and will be evaluated by our team on a per-client/project basis. Items eligible for a return, exchange or store credit must be unworn and brought in within 14 days of purchase.
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