Made-To-Order

How long does it take to design and build a ring?

Our made-to-order pieces estimate to compete in about 4-6 weeks. If you're looking for a project to be done sooner, please get in touch with us as we will do our best to accommodate any rush order requests.

Do I need to make an appointment?

Cavalier operates on an appointment-only basis, our store hours are Tuesday-Friday from 11:00am-6:00pm and Saturday from 11:00am-4:00pm. To book, please visit our Appointment Booking page. 

If your desired appointment time is not available, please call +1 (604) 681-0047 or email us directly so we can add you to the waitlist, should there be a cancelation. 

What is your price range?

Typically, our engagement rings range between $3,000-$30,000+ depending on what stone you select from our inventory of ethically-sourced diamonds, sapphires, rubies, and emeralds.

Our wedding bands range from $500-$5,000+ each, depending on the design, width, finger size, and the types of material or gems used.

What materials do you work with?

Our workshop is set up to work exclusively with gold (10K, 14K, 18K, 19K white, yellow and rose) as well as platinum. We source both lab grown and natural mined Diamonds and fine gemstones in Sapphire, Ruby and Emerald. 

*We do not build rings made with alternative materials such as Tungsten, Titanium, Steel or Silver. 

Will you build a ring for us if we have our own stone or an heirloom piece we are interested in having redesigned?

We are not currently accepting any third party repairs, re-designs or heirloom projects at this time. If you have any questions, please feel free to reach out to our team at info@cavaliergastown.com



Appointment 

Do you allow walk-ins?

If you happen to be in the neighbourhood, please come by and check in to see if there are any last minute openings or day-of cancelations. If not, we’d be happy to book in for a later date/time that is available and works for you. 

What is the process during an appointment?

Following a quick consultation on what you’re seeking, we’ll present our current collection of loose gemstones available, as well as any finished pieces and ring styles based on the design you are looking for. From there, our team will begin building our your custom project within the budget discussed, all details and updates along the way will be communicated via email or phone. 

What types of appointments do you offer and how long are they?

We offer in-store appointments on Engagement Rings (30 minutes), Wedding Bands (30 minutes) and Ready To Wear Jewelry (30 minutes), and also provide Phone Consultations (15 minutes). You’re free to ask us any questions along the way, and if you haven’t made a decision by the end of your appointment, you’re welcome to book a follow-up at a later date.

What if there are no appointments available on the day I'd like to come in?

If your desired appointment time is not available, please call +1 (604) 681-0047 or email us directly so we can add you to the waitlist, should there be a cancelation. 

Do you work with clients who don't live in Vancouver?

Our storefront is located in the heart of Vancouver's historical Gastown neighbourhood. We work regularly with out of town clients and are able to facilitate our intimate made-to-order process via phone and email coorespondance with our clients.  

If you are not able to visit us in store, please get your project started by booking a Phone Consultation appointment, or get in touch with us via email at info@cavaliergastown.com

Do I have to make a purchase during my appointment?

Some decisions take time! There are no purchases necessary during your appointment. If/when you decide to move forward with a made-to-order project, a deposit is required to get started. 

How many people can come with me to my appointment?

A friend’s advice is priceless, however, we do ask that only one person accompany you during your appointment. If you'd like to request a larger group to join you, please give us a heads up and we will do our best to accommodate.



Online Purchases 

Ring resizing / Availability / Shipping & fulfilment 
If you require a ring resize beyond the listed size found in the product details of our select ready to ship pieces, please contact our team for an up to date fulfilment time as they may vary.

Due to the rarity and one-of-a-kind nature of our pieces, all items listed through our website are available on a limited availability. If you would like to inquire about designing a piece similar to one that has been sold, please get in touch with our team via email. 

If you are purchasing a ready to ship piece at its listed size, your item will ship within 5-7 business days. Order confirmations will be sent via email within 48 hours of purchase. 

Any in-stock items purchased online through our website after Friday at 11:00am PST will not be fulfilled until the following Tuesday. Holiday hours may affect this time allotment. 



Warranty and Insurance 

What is your warranty policy?

Cavalier provides each of our clients with a complimentary two year manufacturing warranty from date of purchase. Within the first two years, the first ring resize will be complimentary on engagement rings, as well as one general maintenance check which includes ensuring all stones and prongs are set and secure, a deep clean and a polish.

Do you provide insurance?

We do not provide insurance through Cavalier, however once your ring has been appraised we suggest filing the documentation to your current insurance provider. If you do not have insurance, we will happily provide a referral to a local and trusted company. We highly recommend having your ring appraised and insured in case of loss or damage. 

Third Party Appraisals

Appraisals that we provide at Cavalier are not done in-house, but rather by a well recognized appraiser in Vancouver. We will happily facilitate this for you at the cost of $100 per item.
 



Sizing and Product Care

How do I find out my ring size or my partner's ring size?

During your in-store appointment, your finger size will be measured and recorded in your customer profile. If you are trying to find out your partner’s ring size without them knowing, you can always bring in a ring of theirs for us to measure. Alternatively, any ballpark to get a custom piece started is wise. We do offer complimentary first time ring resizing on our engagement rings. 

How long will it take to resize my ring?

A ring resize estimates to complete within 10-14 business days, our workshop will also polish and clean your piece before pick up. 

How often should I bring my pieces in for maintenance?

To ensure longevity and integrity, we suggest bringing in your Cavalier pieces for annual maintenance. This allows our team to check and secure the setting after daily wear, as well as polish and thoroughly clean your jewelry. 

How do I clean my ring?

Please read our blog post on Care & Maintenance tips, as well as at-home cleaning instructions and general care info. 



Payment 

What forms of payment do you accept?

We accept all major credit cards, debit cards, checks and bank wire transfers. If you are interested in an alternate form of payment, please get in touch with us.

Does Cavalier offer financing?

We offer payment plans through a third party platform, PayBright. Ask our team for more information during your appointment. 



Shipping / Return / Cancelations

Shipping 
Canadian, US and International shipping costs may fluctuate based on current FedEx rates. 

*All items shipped through Cavalier are insured up to $25,000.

Return Policy

Given the custom nature of most of our pieces, our return policy varies depending on the type of purchase and will be evaluated by our team on a per client/project basis. Items eligible for a return, exchange or store credit must be unworn and brought in within 14 days of purchase. 

Finished Pieces 

Upon evaluation from our team, an exchange or store credit may be issued on any of our ready-made pieces purchased directly from the showcase within 14 days of purchasing.