FULFILLMENT
MADE-TO-ORDER
Our made-to-order pieces are estimated to be completed in approximately 4-6 weeks.
Order confirmations will be sent via email within 48 hours of purchase. Shipping confirmations will be sent via email once the order is completed and on its way.
Warranty & Insurance
Cavalier provides each of our clients with a complimentary two-year manufacturing warranty from the date of purchase. Within the first two years, the first ring resize will be complimentary on engagement rings, as well as one general maintenance check which includes ensuring all stones and prongs are set and secure, a deep clean and polish.
We do not provide insurance through Cavalier, however once your ring has been appraised we suggest filing the documentation to your current insurance provider. If you do not have insurance, we will happily provide a referral to a local and trusted company. We highly recommend having your ring appraised and insured in case of loss or damage.
Shipping & Returns
Canadian, US and International shipping costs may fluctuate based on current FedEx rates.
*All items shipped through Cavalier are insured up to $25,000.
Made-to-order Jewelry
Our made-to-order pieces are custom designed specifically for each client, for this reason, these items are not eligible for return.
Finished Jewelry
Upon evaluation from our team, an exchange or store credit for an item of greater or equal value may be issued on any of our finished jewelry pieces.
Items eligible for a return must be brought in within 14 days of purchase, unworn, in original condition and accompanied by the purchase receipt as well as the original method of payment.
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