FULFILLMENT
READY-TO-SHIP
If you require a ring resize beyond the listed size found in the product details of our select ready-to-ship pieces, please contact our team for an up-to-date fulfilment time as they may vary. Due to the rarity and one-of-a-kind nature of our pieces, all items listed through our website are available on a limited availability. If you would like to inquire about designing a piece similar to one that has been sold, please get in touch with our team via email.
If you are purchasing a ready-to-ship piece at its listed size, your item will ship within 5-7 business days. Order confirmations will be sent via email within 48 hours of purchase.
Any in-stock items purchased online through our website after Friday at 11:00 am PST will not be fulfilled until the following Tuesday. Holiday hours may affect this time allotment.
Warranty & Insurance
Cavalier provides each of our clients with a complimentary two-year manufacturing warranty from the date of purchase. Within the first two years, the first ring resize will be complimentary on engagement rings, as well as one general maintenance check which includes ensuring all stones and prongs are set and secure, a deep clean and polish.
We do not provide insurance through Cavalier, however once your ring has been appraised we suggest filing the documentation to your current insurance provider. If you do not have insurance, we will happily provide a referral to a local and trusted company. We highly recommend having your ring appraised and insured in case of loss or damage.
Shipping & Returns
Canadian, US and International shipping costs may fluctuate based on current FedEx rates.
*All items shipped through Cavalier are insured up to $25,000.
Made-to-order Jewelry
Our made-to-order pieces are custom designed specifically for each client, for this reason, these items are not eligible for return.
Finished Jewelry
Upon evaluation from our team, an exchange or store credit for an item of greater or equal value may be issued on any of our finished jewelry pieces.
Items eligible for a return must be brought in within 14 days of purchase, unworn, in original condition and accompanied by the purchase receipt as well as the original method of payment.
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